Received 26th January 2007 via letter from Mr M – Wimbledon, London

“…I am grateful to you for keeping me informed, and am please to report that I have not received any complaints from residents…”

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Received: 29th March 2007 via email from Mr A – South London

‘’…Thanks for the great job you and your colleagues are doing – a massive improvement from the previous company!…”

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Received 15th February 2007 via email from Miss S – Merton, London

“…Thanks for this and all your updates.  We really appreciate all your help on this and other matters and I think I speak for the other residents also that it is fantastic to finally have a management company who is working with us and understands all the issues we continually face!…”

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Received 5th March 2007 via letter from Ms S – Sidcup, Kent

“…I would like to say how much my aunt and I appreciate the swift and professional way in which you dealt with our query and would like to thank your staff very much for there follow-up telephone calls and efficiency…”

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Received 19th April 2007 via email from Mr I – Grays, Essex

“…I wanted to send a quick email to express my gratitude for all the work you did in responding to various queries from my solicitor regarding the sale of the above property.  With all the pressures in the workplace these days your efforts and first class level of service is refreshing.

People are all keen to complain and less interested in praising so I hope this communication finds it’s way to your manager or supervisor who can recognise your efforts accordingly…”

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Received 19th June 2007 via email from Mrs H – South East London

“…I did want to thank you very much for all your help over the past year or so.  You have been enormously helpful and efficient, indeed easily the best contact we have had in our association with Johnson Cooper…”